Check out our Frequently Asked Questions below. If you still need help please contact us.
Installation
Installation Instructions
To apply, we suggest peeling a small section of the backing material off and applying the exposed adhesive first. If there are any bubbles that form, lightly press or simply pull back that area and re-apply.
- Surface must be clean, dry and free from dust, oils and grease.
Can the decals go on textured walls?
Yes, our decals work on most types of painted interior walls and windows. This includes most flat, semi gloss and gloss paint finishes. Decals may also be applied to sealed wall coverings. The surface must be smooth and clean prior to application. If applying to new paint wait at least two weeks for the paint to fully cure and consult the paint
manufacturer for proper drying conditions before application.
Do the decals come off?
Yes, our decals are designed with a material that is easily removed. It’s dependable adhesive can be removed and reused multiple times as long as the adhesive stays dust free. If you leave them on your wall for more than a year, the adhesive can become more difficult to remove, and there's a risk of damaging your paint or leaving residue behind.
Pro Tip: If you need to remove the decal after a year or more, use a heat source like a blow dryer to gently warm the decal. This softens the adhesive, making it easier to peel off without damaging the wall underneath. Simply hold the blow dryer about 6 inches away from the decal and move it in circular motions until the adhesive loosens.
Returns
Can I return my decals?
We understand mistakes happen! If your item is damaged, send us an email at wallsofheartdecals@gmail.com and we can arrange a replacement. Please read our return policy for more information.
Can I exchange for a different item?
Due to the nature of the material we use we do not offer change of mind refunds or exchanges.
General
What is the fire rating?
E84 Class A Fire rating and compliance with REACH, RoHS and Prop 65
How long will it take to receive my order?
Our classroom decals come prepackaged and will be processed within 1-3 business days. For custom wall posters, the processing time is 2-5 business days. Once processed, delivery usually takes 2-5 business days, depending on your location.
Safety Info
Safety Guidelines
The American Academy of Pediatrics recommends that all decorations with removable parts should be kept out of the reach of children to prevent them from swallowing or inhaling small pieces. The BabyCenter recommends placing small decals at least a baby's body length from the crib rail.
The repositionable decal is NOT a toy and requires adult supervision.