Return Policy

 

 

Due to the nature of our product, we do not offer a change of mind refund or exchange.

Damaged Orders

We understand that sometimes orders can be damaged during shipping. If your order was damaged in transit, please contact us immediately upon receipt of the item and provide us with pictures of the tube and product. We are only able to file a claim and issue a refund if we have all of this information. Your item must be in the same condition that you received it, unused and in its original packaging, without seals broken. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wallsofheartdecals@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.